Return Policy

Magnolia Return Policy

30 Days Free Returns

Magnolia wants your return experience to be clear and simple. Please review the guidelines below before sending anything back, and contact our customer service team first so we can provide the correct return instructions and return details.

Return Window

You may request a return within 30 days.

Magnolia offers 30 Days Free Returns on eligible items. To begin a return, customers must contact customer service first at [email protected].

Returns sent without contacting customer service first may not be accepted. Please do not send items to any return address until our customer service team has confirmed the correct return instructions and return details for your request.

Eligibility

Return eligibility and item condition.

To qualify for a return, your item must meet the return requirements below. Magnolia may be unable to approve returns that do not meet these conditions.

  • The return request must be made within 30 days of receiving the order.
  • The item must be unused, clean, and in its original condition.
  • The item should include original packaging, tags, labels, accessories, manuals, and included parts when applicable.
  • Proof of purchase, order number, or the email address used at checkout may be required.
  • Items must be returned according to the instructions provided by customer service.

How To Start

How to start a return.

  1. Email Magnolia customer support at [email protected] before sending your item back.
  2. Include your order number, the email used at checkout, the item you want to return, and the reason for the return.
  3. Wait for our customer service team to send the correct return instructions and return details.
  4. Package the item securely and follow the return instructions provided by customer service.
  5. After your returned item is received and inspected, the refund process will begin if the return is approved.

Return Shipping Cost

Magnolia offers 30 Days Free Returns for eligible approved returns. Customers must contact customer service first to receive return instructions. Returns shipped without approval or outside the provided instructions may not be accepted.

Refund Process

Refunds are processed within 3–15 days after the returned item is received and inspected. The exact posting time may depend on the payment provider or financial institution.

Exchanges

If you would like an exchange, contact customer service with your order number and the item details. Our team will review your request and provide the next steps based on eligibility and availability.

Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, email us as soon as possible with your order number and clear photos. We will review the issue and help with the appropriate solution.

Non-Returnable Items

Items that may not be eligible for return.

Some items may be excluded from return eligibility for safety, hygiene, customization, or final sale reasons. If you are unsure whether your item qualifies, please contact customer service before sending it back.

  • Items marked final sale, clearance final sale, or non-returnable at the time of purchase.
  • Items that have been used, damaged after delivery, altered, washed, assembled incorrectly, or missing original components.
  • Personalized, customized, or made-to-order items, unless they arrive damaged or incorrect.
  • Gift cards, digital items, or items that cannot be returned for hygiene or safety reasons.
  • Returns sent without contacting customer service first or without following the provided return instructions.

Final Sale

Final sale items.

Items clearly marked as final sale are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If there is an issue with a final sale item, please contact us with your order details and photos so we can review the situation.

Return Address

Please contact us before sending a return.

Magnolia does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Thank you for shopping with Magnolia. If you need help with a return, exchange, refund, damaged item, or wrong item, our customer service team is here to guide you through the next step.